STSR Refund Policy

1.    All refund requests must be submitted to the STSR office in writing (or e-mail) within 14 days of the clinic cut-off date.

2.    Clinic and Registration Fees will be refunded with a $5.00 cancellation fee if you cancel your clinic reservation and registration prior to the cut-off date for the clinic.

3.    Attendance cancellation after the clinic cut-off date is subject to STSR review. Full, partial or no refund(s) may or may not be granted based on review.

4.    There will be no clinic fee refunds for a person who does not show up, or does not complete a clinic he/she has signed up for.

5.    A person may request a refund for special circumstances.  This request must be made in writing to the STSR office.

6.    A person who completes the clinic and does not pass the initial training session may apply their paid USSF/STSR registration fee to future.

7.    USSF/STSR registration in the same badge year upon successful completion of all testing and requirements.

8.    A person who completes the clinic and does not pass and does not wish to continue the registration process may request a refund of the USSF/STSR registration fee.

9.    In this case, STSR will refund the USSF/STSR registration fee only. STSR reserves the right to charge a service fee for any refund.

10.    This service charge will not exceed $25.00. If you do not pass and do not request a refund, your Registration fee will be considered a donation to STSR.

11.    Registrations must be completed by June 29th of the current badge year. Registration Refunds for the current badge year will NOT be honored after June 29th. The unused registration fee will be considered a donation.

1. All other refund request(s) must be made in writing (email) to the STSR office within 30 days of the charge.

2. STSR will review the request and reply within 10 working days whether the request will be accepted or not. If accepted, STSR will issue a refund set forth in its reply.

3. Refunds of fees paid by check will experience significant delays, waiting for the original check to clear, and paperwork processing to issue a refund check. Credit card refunds will be much quicker to process.

STSR reserves the right to charge a service charge for any refund issued.  This charge will not exceed $25.00 in any case.

Email address for Refund Requests: sra@stxref.org